Refund policy

Return & Refund Policy

At Chibi by 3Dee, every little creation is designed with care and brought to life through 3D printing.

We hope you'll love your new additions as much as we love making them! However, we understand that sometimes things don't go as planned.

This policy explains how we handle returns, refunds, replacements, and issues with your order.

Returns & Exchanges

As many of our products are produced in small batches or made to order, we generally do not accept returns or exchanges for change of mind, incorrect selections, or unwanted purchases.

However, if your order arrives damaged, defective, incomplete, or incorrect, we're happy to help make things right.

Please contact us at contact.rdrobots@gmail.com with your order number and details of the issue.

Your rights under applicable consumer protection laws remain unaffected.

Damaged, Defective, or Incorrect Items

We take care when producing and packing our creations, but occasionally things may go wrong.

If you receive an item that is damaged, defective, missing components, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of receiving your order.

To help us assess the issue, please provide:

Your order number or proof of purchase
A brief description of the issue
Clear photographs of the affected item and packaging, where applicable

Depending on the situation, we may offer a replacement item, replacement components, repair, or an appropriate refund.

Where a return is required due to an issue with the product or our fulfilment, we will provide instructions and arrange reasonable return shipping at our expense.

We aim to resolve issues fairly and in accordance with applicable consumer protection laws.

A Note About 3D-Printed Products

Our products are created using 3D-printing technology, which means each piece may have slight variations.

Minor characteristics such as visible layer lines, subtle surface textures, and small colour differences are normal parts of the manufacturing process and do not necessarily constitute defects.

However, significant printing defects, missing components, or issues affecting the intended appearance or functionality of a product will be assessed accordingly.

Custom & Made-to-Order Products

Customised, personalised, and made-to-order products are generally not eligible for change-of-mind returns or exchanges.

If you need to modify or cancel an order before production begins, please refer to our Pre-Orders & Made-to-Order Cancellation Policy.

If your custom or made-to-order product arrives damaged, defective, or incorrect, please contact us so we can work towards an appropriate resolution.

Replacement Parts & Repairs

Some of our creations feature interchangeable or removable components.

If a component arrives damaged, defective, or missing, we may be able to provide a replacement part without requiring you to return the entire product.

If a component is accidentally damaged after purchase, feel free to reach out! While accidental damage is not generally covered by our return policy, we may be able to offer replacement parts or repairs, subject to availability and any applicable charges.

Lost or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us.

We will work with the delivery provider to investigate the issue and determine an appropriate resolution.

Refunds

Where a refund is approved, we will process it through the original payment method wherever possible.

Please allow up to 10 business days for us to process an approved refund. Additional time may be required for your bank or payment provider to reflect the amount in your account.

Where applicable, refunds may include the original shipping charges in accordance with consumer protection laws.